All three Pinballz locations are still open for business, with Lake Creek and Original Arcade operating in a reduced capacity. We wanted to share our story with you so you understand why we are doing this, and how we are doing it while remaining compliant and socially responsible.
We are fully complying with all provisions of the 3/17/20 updated City of Austin’s Order and recommendations: all bar operations at our Lake Creek location were ceased at noon yesterday, including both Mikki’s Tavern Bar and The Whiskey Bar. All internal food sales were also halted. Our entire food operations have been temporarily converted to curb-side service, take-out/to-go service, and home/business delivery through UberEats. We’ll announce more methods soon. Please support us by ordering some of our great pizza, burgers, salads, or other tasty menu options.
This crisis hit at the start of Spring Break when we usually increase staffing. Now we are having to layoff seasonal staff but also reduce or layoff core staff. Yesterday was a very sad day for our management and employees as we were forced by City Order to institute massive layoffs and hour reductions for every manager and employee. Our bartenders and cooks have felt the brunt of this, many of whom are facing the threat of no employment for at least six weeks. We ask for your thoughts and prayers as we all work through this difficult time for our guests’ and employees’ families and friends across the city, country, and world.
At Lake Creek, despite the fact that we are now losing money every day, we have decided to remain open so we can keep as many people employed as possible. We are opening in the most socially responsible way possible. We want to assure our guests that we continue to be fully compliant with the city’s 3/17/2020 order. In fact, we have had multiple visits at each location by City of Austin Code Enforcement, Austin Police Department, the Fire Marshall, and the Health Department to review our unique business spaces and demonstrate compliance with social distancing and capacity orders. We are constantly over-sanitizing. We are gloved. We are actively monitoring numbers of guests per space. And we are open for business!
At the Original Pinballz Arcade, we have mirrored all of the same operational procedures defined above, and have worked with the City of Austin to define distinct spaces for less than 10 people to play together. Sanitation and social distancing remain the top priority. We also have a food truck that allows for curb-side take-out and UberEats delivery. We are still BYOB. We are trying to keep our layoffs to a minimum. Please visit us and play some games. We are still open for business!
At Pinballz Kingdom in Buda, we are complying with the Hays County Judge orders, as well as state and federal mandates. OUR BARS AND RESTAURANT ARE OPEN UNTIL FURTHER NOTICE. So, if you can’t get into either Lake Creek or The Original Arcade due to guest space limits, you can make a bit longer drive to Pinballz Kingdom. Take the opportunity to try out our new Boxblaster VR Arena, where one game called Gold and Mace allows you to defend a castle!
Food from all three locations is now available through Uber Eats. You can also call each location directly to order to-go, take-out, and curbside pick-up. Direct food orders qualify for our BOGO Free Burgers • Salad • Pizza deal. We are proud of our staff for pivoting and look forward to keeping the community fed, full, and as happy as can be achieved under the social distancing orders.
As we all know, the situation is fluid so we will continue to keep our membership informed through e-mail and the public via our social sites and website blog.
We understand many of you are uncomfortable venturing out, but if you want a safe and clean space to blow off steam in the current socially acceptable manner, we hope you will join us at one of our Pinballz locations. If you don’t join us, please try to support other small businesses in Austin that will struggle through the next six weeks or longer. Buy take-out, buy gift cards to use later, or visit in small groups. Large nationwide chains have the deep pockets to weather these storms – most local Austin businesses do not. Without your help many of our small Austin businesses might never open their doors again. We all have a finite amount of resources to weather this storm so we appreciate your continued support. We hope you will return to see us soon.
Darren & Mikki Spohn – Owners