Welcome to our first newsletter of 2019!
We have focused for the past 12 months on a huge expansion of Pinballz Lake Creek. Adding the old Hobby Lobby space completed our 100,000 sq.ft. expansion to include a new 32-player 6,400 sq. ft. Lasertron LED Laser Tag Arena with Observation Lounge, indoor helmet-less Go Kart track with the newest Kart1 Stormfed EFD Italian Formula One karts, Spin Zone bumper car arena, the largest Whiskey and craft beer bar in north Austin, three new Virtual Reality attractions – including a roller coaster Rabbids game, the first in the world OmniVerse four-person Arena with over $1,000 in monthly esports prize competitions, and a Hologate VR Arena with Angry Birds and World of Tanks – four gigantic event facility rooms that can accommodate up to 1,000 guests, additional party and event facilities, two Escape Rooms, and a triple-sized Redemption Prize Center.
We also made significant investments at The Original Pinballz Arcade with new carpet, ceiling, roof, building, parking lot, and AC. Meanwhile, Pinballz Kingdom received much needed new bathrooms, an expanded game floor, and an outdoor sports bar – GETTING READY FOR OUR FIVE YEAR ANNIVERSARY PARTY! Finally, we added a ton of new games like DC SuperHeroes, Connect4 Hoops, Pong, Black Knight Swords of Rage, and Iron Maiden pinball to name a few.
Success has its price, though, and we found Austin’s tight job market, low unemployment rate, and ever increasing utility and tax rates challenge us. We are on the lookout for good floor staff, party hosts, cooks, and managers. If you know someone great, send them our way. We love guest referrals!
Our environmental initiative, “Going Green in 2019,” included new solar panels on our building. We also moved toward ticketless gameplay across all locations. This not only saves trees but also improves the guest experience with reduced wait times for ticket jams and ticket eaters.
Finally, we greatly improved our Loyalty Program, making it seamless across all three locations, improving the benefits, and providing a game price reduction to silver members and above.
We welcome any and all constructive feedback. Send us an email at info@Pinballzarcade.com, fill out the customer survey at the bottom of this page, or grab a manager and give on-the-spot feedback. We are always trying to improve and we value everyone’s opinion. We want every guest experience to be 5 star!
Thank you for your continued patronage and for helping make Pinballz Austin’s #1 party place!
Darren & Mikki Spohn